Mens Suits Home

Help/FAQ

Here below are some typical questions we summarized from the communications with our customers:

Q: What payment options do I have?
A: Payment methods: Pay Pal or Money Order/Cashiers Check, Visa/MasterCard, American Express Other.
    Store ship-to locations: World-Wide, CANADA :$25 and the rest $45

Q: I wear a 44R jacket, and 34” waist pants. I looked at your store, and noticed all your 44R jackets come with 38” pants waist. Can I have 44R jacket with 34” waist pants?
A: No, currently we could not sell jacket pants separate. All the suits in this store come with fixed jacket pants drop. Size 36 to 46 jacket come with 6” drop (e.g. jacket 42, pants waist 36”); Size 48 jacket comes with 5” drop (e.g. jacket 48, pants 43”); Size 50 to 54 come with 4” drop (e.g. jacket 52, pants 48”

Q: Does your store offer alteration/tailoring service?
A: No, we do not offer alteration (e.g. hem pants length, etc) service.

Q: I live near your office. Can I visit your store first before purchase?
A: No. The address in the item listing page is our sales office and only opens for business customers and retailers. Currently we do not have a store open for retail customers.

Q: Can I return the suit I purchased if I am not satisfied with it and how to do it?
A: Yes. The suit must be in its original condition with tags attached. You must notify the seller at suitsusa@gmail.com and return the suit within 7 days after you receive the suit. When you return, please include the original packing slip and include a note that you would like to return it, and return to our company address in the item description page of the listing. Refund will be made within 7 business days after returned item is received. The Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground).

Q: Can I exchange for a different size or item if it’s not fit or if I do not like it, and how to do it?
A: Yes. As described in the return question above, the suit must be in its original condition with tags attached + $25 check under our company name. You must notify the seller and return the suit within 7 days after you receive the suit. When you return the package, please include the original packing slip and include a note that you would like to exchange for a different size or item, and return to our company address in the item description page of the listing. Exchange will be made within 7 business days after returned item is received. Again, the Seller is not responsible for any missing or damaged package so we suggest you would use a method that would provide tracking and insurance options (e.g. USPS priority or UPS ground). As a common practice, the Buyer will pay his own shipping charge to send the item back to the Seller; the Seller will send the replacement at the Seller’s expense by UPS ground.

Q: What Is Your Shipping Policy?
A: We do not believe in stuffing expensive garments into mail bags and sending them out with a stamp. We believe our items are expensive, high quality garments and deserve to be treated well and shipped with care. This is why we use new boxes and every items is placed in new 2mil thick ziplock plastic bags to protect it during it's journey. We send most of our items out by UPS with tracking. If shipping to a PO box USPS will be used and for some lighter weight items (under $5.95 S&H). We reserve the right to choose which mailing service we will use. One can expect to receive your package within 2-7 business days, but it ultimately depends on the time and day of your payment and on the service of UPS.

All payments must be received before items can be shipped. All items listed are in stock but occasionally we use drop-shippers. We normally ship packages out every weekday morning after 12 noon so often your purchase will ship within 12 hours or less! If you need your package sent out any quicker. Please email us to let us know and we will do our best to accommodate you. Special request must be made by email, be very specific and will require a verification from us that we agree. Please do not make any assumptions about our service we will always respond kindly to all emails and requests.

Q. WHAT IS YOUR 100% Money Back Guarantee?
A: we want your online shopping experience to be RISK FREE. With our hassle-free return policy, if you are not completely satisfied with your purchase, simply ship the item back to us in its original, unused condition (including all original packaging and tags) within 30 days for a full refund, less shipping costs. Please email our customer service department at suitsusa@gmail.com for a return authorization number prior to shipping the item back.

• With our hassle-free return, we want your online shopping experience to be risk free.
• Typical delivery time for domestic orders shipped to a United States address is 1-7 business days.
• We believe that if we give our customers a great shopping experience, then growth in sales will eventually come on their own. So rather than focusing on maximizing profits, we focus on maximizing the service that we provide.
• All of our merchandise is always first quality, 100% authentic and brand new. We do not offer factory irregulars or second-hand goods.
• If you are not 100% satisfied with the quality, fit or fabric your can return it for a full refund!!!!

We promise to make your experience buying from us as pleasant as possible. We treat our customers the way we would like to be treated and only sell quality items that we would buy for ourselves. We believe that good communication is the key to successful transaction and always email our customers to confirm your payment was received and most items are shipped same day.